Our services
Emergency and urgent care
Urgent care is for issues that require immediate attention, but aren’t life threatening. When your pet needs care ASAP, their health is our first priority and we’ll do our best to see them right away. For emergency care, we always recommend calling your closest veterinary emergency facility.
Call (647) 558 9191
How do I know if my pet is experiencing a medical emergency?
If you’re ever concerned about your pet’s health, our veterinary team can offer immediate assistance via the Juno app. We’re available 24/7 and will help you determine what’s an emergency and what’s not.
If your pet experiences any of the following, contact us immediately and head straight to the clinic. If it’s outside of our open hours, contact the Veterinary Emergency Hospital (VEC), at 920 Yonge St Suite 117. Their phone number is 416-920-2002.
- Wounds, possible broken bones, or internal injuries from a blow or a fall
- Sudden collapse, difficulty breathing, laboured breathing, or unconsciousness
- Seizure
- Bleeding from mouth, nose, or eyes
- Possible poisoning from consuming something toxic
- Swallowed an inedible object
- Repeated vomiting, vomiting blood or retching, or trying to vomit with nothing coming up
- Extreme pain (whining or shaking)
- Hard and swollen abdomen
- Straining, unable to pass urine
- Unable to stand, wobbly, or dragging limbs
- Sudden disorientation
- Unable to deliver puppies or kittens
What is urgent care?
Urgent care is for issues that require immediate attention, but aren’t life threatening. Issues may include bite wounds, diarrhea or vomiting, eye issues, pain or limping, or changes in your pet’s health that cause you concern.
If you’re ever in doubt about what kind of care your pet needs, you can access our 24/7 virtual care team within minutes through the Juno app.
We offer both primary care and urgent care at our clinic. We’re open 8:00 am to 6:00 pm Monday to Sunday. All our members are guaranteed same-day or next-day urgent care appointments.
In an emergency situation, your pet will always take priority. We appreciate your understanding that you may need to wait until one of our vets is free, or may need to be referred to a larger emergency hospital for more intensive care.
If your pet is experiencing an emergency outside of our open hours, we recommend you contact an after-hours emergency veterinary clinic. The nearest 24-hour emergency clinic to Juno is the Veterinary Emergency Hospital (VEC), at 920 Yonge St Suite 117. Their phone number is 416-920-2002.
Do I need to be a member before I come to Juno for an emergency?
In an emergency, your pet’s health is our top priority. You can sign up for a membership when you arrive and your pet is safely in our care.
Questions?
We’ve got you covered.
What happens during an urgent care appointment?
During an urgent care appointment, our vet will examine your pet and discuss their history with you. Depending on the issue, they may recommend additional testing. Once the issue has been diagnosed, we’ll recommend a treatment plan to help your pet recover as quickly as possible. If it’s relevant, we’ll recommend steps you can take to prevent the issue from happening again.
Price transparency is important to us, so we’ll always discuss the cost of tests or treatment upfront. We’ll also provide you with discharge notes so you can remember everything we spoke about and the details of your pet’s treatment plan.
What happens next? Does my pet need a follow-up appointment?
Depending on the issue, additional testing may be required, or the vet may be able to prescribe a treatment plan immediately. Follow-up visits may or may not be required. Price transparency is important to us, so we’ll always discuss the cost of tests or treatment upfront. We’ll also provide you with discharge notes so you can remember everything we spoke about and the details of your pet’s treatment plan.
How can I prepare for an emergency at home?
We recommend keeping some basic first aid materials on hand for your pets:
- Bandages (non-stick gauze pads, self-sticking bandage, roll gauze and medical tape)
- Wound cleaning supplies (iodine cleaning wipes or pet-specific wound care spray)
- Antibiotic ointment for the skin (over-the-counter Polysporin skin works, just make sure your pet can’t lick it off)
- Eye wash (any eye wash from a human pharmacy)
- A small instant ice pack to alleviate swelling
- Tweezers (and if you frequently travel to places where ticks are common, you may wish to include a tick remover)
- Thermometer (a soft or flexible tipped thermometer is best)
- Splinting supplies (a magazine wrapped around the limb can work in a pinch) and blanket to use as a stretcher
- Muzzle (even if your pet’s usually well behaved, an animal that’s scared and in pain may act unpredictably)
- E-collar or cone (to prevent your pet from licking a wound or an itchy area)
- Sterile gloves for you to wear
- A copy of your pet’s vaccine records and any important medical history
Do you accept pet insurance?
Yes, we accept all forms of pet insurance.
